Returns & Exchanges

At Something Went Wrong, we understand that electronics can be unpredictable, which is why we offer a 30-day window for returns on all hardware and components. If your technology fails to meet your expectations or arrives defective, we are committed to making it right with a seamless refund or replacement process.

Return Process

• 1.
  Initiate Your Request

  Log into your account and visit the 'Order History' section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Carefully pack the electronics in their original manufacturer packaging, including all cables, manuals, and accessories to ensure a full refund.

• 3.
  Ship the Item

  Affix the pre-paid shipping label provided in your email to the outside of the box and drop it off at any authorized carrier location.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the returned device, your refund will be processed to your original payment method within 5 to 7 business days.